Spire · spire.buzz

Refund & Cancellation Policy

Last updated: 19 May 2026 · Effective: 19 May 2026

This policy applies to all purchases made on Spire (spire.buzz), operated by Joule & Torr Private Limited. Please read this carefully before making a purchase.

1. Nature of the Product

Spire sells digital content — specifically, a personalised Career Blueprint generated using artificial intelligence based on the profile information you provide. The blueprint is created and delivered instantly upon payment.

Because the Career Blueprint is a personalised digital product that is generated and delivered immediately upon purchase, it is not eligible for return in the conventional sense.

2. Refund Policy

General rule: All sales are final.

We do not offer refunds once a Career Blueprint has been successfully generated and delivered to you. This is because:

The product is personalised to your specific profile and cannot be "returned"
The content is delivered digitally and immediately upon payment
Significant compute and AI processing costs are incurred at the time of generation

3. Exceptions — When We Will Refund

We will issue a full refund in the following circumstances:

Technical failure: Your payment was successfully charged but the Career Blueprint was not generated or delivered due to a technical error on our platform
Duplicate payment: You were charged more than once for the same order
Payment without delivery: Your payment was processed but you did not receive access to your blueprint within 24 hours of payment

In these cases, please contact us at jouleandtorr@gmail.com within 7 days of the transaction with your payment receipt or Razorpay transaction ID. We will investigate and process eligible refunds within 7 working days.

4. Cancellation Policy

Spire currently offers only one-time purchases — there are no subscriptions or recurring charges. As such:

There is no subscription to cancel
Once a purchase is initiated and payment is processed, it cannot be cancelled
If your payment is pending or failed, no charge will be applied and no cancellation is required

5. Razorpay Payment Processing

All payments are processed by Razorpay Software Private Limited. Refunds, where applicable, will be credited to the original payment method used (UPI, card, net banking, or wallet) within 5–7 working days after we initiate the refund. Processing timelines depend on your bank or payment provider.

Razorpay transaction fees are non-refundable in cases of merchant-initiated refunds.

6. Disputes and Chargebacks

If you believe an unauthorised transaction has occurred on your account, please contact your bank and email us at jouleandtorr@gmail.com immediately. We will cooperate fully with your bank's investigation.

We request that you contact us before initiating a chargeback so we can resolve the issue directly and quickly.

7. How to Request a Refund

To request a refund under the eligible circumstances above:

Email jouleandtorr@gmail.com
Subject line: Refund Request — [Your Razorpay Transaction ID]
Include: your name, phone number, transaction ID, date of payment, and a brief description of the issue

We will acknowledge your request within 2 working days and resolve it within 7 working days.

8. Contact

For any questions about this policy:
Joule & Torr Private Limited
jouleandtorr@gmail.com